Managing the Axe-Grinders

| Tuesday, May 20 | 9 a.m - 10:15 a.m. | Room: Richard A | Session Track: PD

Managing a contentious public meeting requires a sophisticated set of tools to keep potential conflicts under control and to make sure that everyone gets a fair chance to speak up. It also requires knowing when to use those tools and how to do it in a way that makes all participants feel that their involvement matters. This session will explore various group management techniques used by successful facilitators to foster fair participation, lessen the likelihood of confrontational or counter-productive behavior, defuse conflict, and more. Participants will gain experience in using specific tactics through role-playing scenarios with fellow peers and colleagues. 

Download supplemental documents here.


Della Rucker, WiseEconomy 
Della Rucker has spent nearly 20 years providing economic development planning, downtown revitalization strategies, fiscal impact analysis, public engagement, and other services throughout the United States. Della is one of a handful of known consultants practicing in the United States who carries industry-standard certifications in both planning (AICP) and economic development (CEcD). Recent experience includes mangaging online and in-person public engagement for the City of Cincinnati's Plan Build Live initiative, facilitating the reuse of a historic landmark, and directing the development of a groundbreaking fiscal impact model for a three-state region. Della also manages content creation for EngagingCities, an online magazine that focuses on the intersection of digital technologies and urban planning issues. Della writes a popular blog on WiseEconomy and produces a regular podcast on public engagement and economic revitalization.